We are all pleased when the people looking after our money are making sure it is secure but sometimes the security they use is not only over complicated but pretty much useless too.
Take for example NS&I, otherwise known as the UK National Savings and Investments.
I bought some premium bonds the other month and when I did this they registered me for on line management of my account. While doing this they sent me a form to complete and sign requesting a password for the account they had set up for me.
I completed the form and sent it off, but, silly me in the meantime I have shredded the letter they sent me with the number to log in with.
So I went on the website and hit "forgotten customer number", expecting it to be like every other banking organisation that I either fill in a form or complete an on line contact form, nope it says ring them to request they resend the number.
I phoned, a lad called Kevin answered and in between calling me sir every second word told me that they can't send me the number unless I write to them. But its the 21st century no one writes letters this is crazy you sent me the number in the first place, I just want it sent again to the same address as last time.
He transferred me to a lady who thankfully didn't feel the need to say sir every other word, but oh, this is not what I expected she wants to re-set my password. OK, maybe we do this first so it has to be letters including one uppercase also numbers and also non-numeric, and I have to remember this, no chance.
So she sets up my password as HowtheF***ingHelldo1rememberth15 and then says is there anything else I can do for you, Um yes, I need my customer number, its great having the password changed for no reason but I can't log in without the number which is why I phoned.
We cant send that to you unless you write to us because you could be anyone at that address who has happened to find the password. Um, OK I am now laughing insanely down the phone at her.
So I am supposed to go on line print off a form and send it in so they can send me a form with my customer number which actually would be no use to anyone but me because its me who has changed the password now in any case.
I bought some premium bonds the other month and when I did this they registered me for on line management of my account. While doing this they sent me a form to complete and sign requesting a password for the account they had set up for me.
I completed the form and sent it off, but, silly me in the meantime I have shredded the letter they sent me with the number to log in with.
So I went on the website and hit "forgotten customer number", expecting it to be like every other banking organisation that I either fill in a form or complete an on line contact form, nope it says ring them to request they resend the number.
I phoned, a lad called Kevin answered and in between calling me sir every second word told me that they can't send me the number unless I write to them. But its the 21st century no one writes letters this is crazy you sent me the number in the first place, I just want it sent again to the same address as last time.
He transferred me to a lady who thankfully didn't feel the need to say sir every other word, but oh, this is not what I expected she wants to re-set my password. OK, maybe we do this first so it has to be letters including one uppercase also numbers and also non-numeric, and I have to remember this, no chance.
So she sets up my password as HowtheF***ingHelldo1rememberth15 and then says is there anything else I can do for you, Um yes, I need my customer number, its great having the password changed for no reason but I can't log in without the number which is why I phoned.
We cant send that to you unless you write to us because you could be anyone at that address who has happened to find the password. Um, OK I am now laughing insanely down the phone at her.
So I am supposed to go on line print off a form and send it in so they can send me a form with my customer number which actually would be no use to anyone but me because its me who has changed the password now in any case.
Quite how that is more secure than them just sending me the bloody number now I have asked for it is beyond me and I really can't be asked to bother.
But this is a government organisation so why I was expecting sensible I don't know.
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