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10 March, 2009

Sainsburys Self Check-Out

I was in the local Sainsburys store, when heading for the check-outs I noticed how few staff they have these days, especially at 9.00 am when I am usually ready to head out of the store.

Instead of helpful people they have an array of self service tills.

The small self service tills have been about for a time and are good when you are buying a few items, but the new system is a re-vamped till that you operate yourself with the help of a very annoying recorded voice. Having seen the chaos that other shoppers were in trying to use the new systems, I headed as usual to a queue which happened to be beside the row of self service.

Because I was near several of these I could hear all of the systems helpful commands but as they all merged into one this is a brief idea of what I heard:-

"Unexpected item on belt - Authorisation required - Have you swiped your Nectar card - unexpected item on belt - have you swiped your card - please remove item from packing area - authorisation required - thank you for using sainsburys self check out - please insert your payment card or select cash - thank you for using your unexpected item on belt - please insert your belt into the authorisation card - have you swiped your belt on the self service unexpected item - please select payment belt and insert your assistance into the nectar thank your belt into the sainsburys" Arghhhhhhh.

How do the staff that attend these tills actually stay sane.

If the trend to remove staff from the store continues the logical step is to ask us to stock the shelves before we shop, or maybe we could drive the delivery lorry, stock the shelves select our items then check ourselves out.

Or maybe I should just grow my own produce. If nothing else that seems a quieter option.

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